GFR Recruitment are excited to be supporting our rapidly expanding business located on the outskirts of Burton as a Technical Administrator! This is a permanent role offering a competitive salary, modern working environment, fantastic benefits and genuine career opportunities.
As a Technical Administrator you will be responsible for accurately logging and printing all emails including the relevant drawings and any attached correspondence, using Auto-cad, blue beam and DWF Viewer. Other key areas will be to maintain database information to ensure current information is stored and to update the system when necessary.
Key duties include –
To monitor email enquiries, print, log and pass to the relevant engineer.
To identify additional products that also require specifying and passes or copy discs to relevant departments.
Establish and maintain effective, professional, working relationships with co-workers, supervisors and customers.
Able to read workings drawings once training is provided
Log technical enquiries on to system
Accurate and efficient data entry of schedules provided by engineers
Run reports as required by Team Leaders or Technical Manager when required
Undertake routine administrative tasks such as filing, faxing emailing, word-processing, photocopying, printing etc.
Ensuring everyday personal filing is done on a daily basis and accurately.
Provide technical support to engineers.
Ensure that all customer queries received are handled within twenty-four hours
Ensure that all customer messages and queries are returned within twenty-four hours
Ensure that all email queries are responded to within twenty-four hours
The successful post holder will have:
Excellent administration skills
Focused on customer service
Excellent communication skills
Excellent knowledge of MS Office
Good organisational/time management skills
In return a competitive salary is offered, along with fantastic company benefits, 23 days holiday plus bank holidays – working Monday to Friday.