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CBRE Global Workplace Solutions
PURPOSE OF THE JOB
Provide an operationally sound helpdesk service to both internal and external clients.
MAIN DUTIES AND RESPONSIBILITIES
Day to day operation of a CAFM and Financial system
Day to day liaison and updates with key customer
Day to day liaison and updates with management team
Day to day liaison and organisational assistance to the engineering team
Ensuring that SLA and KPI’s are met through effective management of the CAFM system
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
Achieve results within quality and time restraints.
Actively participate in a diverse and effective team.
[Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
[Desirable] Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.
[Essential]Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.
[Desirable] Power Point and Access.
[Desirable] Previous experience of a customer-facing role.
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills.
Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Commitment to continuous improvement.
Ability to work as part of a team, as well as independently.
Committed to customer service delivery.
Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure and with changing demands and priorities.
Be flexible to work outside core office hours from time to time.