My client are a global organisation with corporate offices based in Hatfield. They are focused on providing outstanding customer service to retain and grow the current client base. A great opportunity to join a growing company with great benefits and training.
They are looking for someone to join the small weekend team. The operation is open between 6am and midnight on Saturdays and Sundays. Your usual hours will be 10:00 – 20:00 however you will be required to cover other shifts when team members are on Annual Leave. (06:00 – 14:30 OR 14:00 – 00:00). In total you will work 18 hours per weekend.
What the role involves:
Receiving inbound calls from field based engineers
Logging all information accurately on the internal systems
Following up queries where required ensuring best customer experience at all times
Diagnosing faults where possible to ensure the quickest resolution as possible
The skills you require:
Attention to detail and ability to work using your own initiative
Ability to multi-task and make key decisions
Must be comfortable with lone working
Flexible approach to working patterns
Exceptional verbal and written communication skills
For more information and to register your interest for this role please apply and the team will be back in touch with you. If you are unsuitable for this vacancy then REED has many other opportunities we could discuss with you. Good Luck with your application!