Service Coordinator / Engineer Scheduler Mansfield £21,000 – £23,000
Overview for the Service Coordinator / Engineer Scheduler role:
Our client is looking for a Service Coordinator to work in their busy Service Department, liaising with customers and engineers on a daily basis, scheduling the work for the engineers and dealing with customer queries. The role would suit someone who can work in a fast paced environment, has an excellent telephone manner, good IT skills and is well organised.
Main Duties and Responsibilities for the Service Coordinator / Engineer Scheduler:
Booking in maintenance jobs, breakdown visits and any additional work as required
Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs
To liaise with customers both verbally and in writing with regard to engineer’s site visits.
Relationship building with the customer’s via email and over the telephone
To make and take calls to and from engineers with queries / requests etc
General record keeping relating to work scheduled
To deal with customer queries regarding work performed on site.
To ensure customer correspondence is updated and accurate
Maintenance of records.
Processing of orders for spare parts as required.
To advise engineers of their workload.
To keep Administration Manager / internal team and systems updated
To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters.
To allocate and co-ordinate test equipment and to maintain records accordingly.
Personal Requirements for the Service Coordinator / Engineer Scheduler role:
Previous experience in a scheduling type role
The ability and experience of working in a fast-paced commercial office environment
Ability to handle high volume of incoming calls and emails whilst still able to provide excellent customer service
Computer – including Word, Excel and Outlook and SAP (desirable not essential)
Previous knowledge and experience in a similar role
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