Swindale Parks (Sales & Marketing) Recruitment
Hayley Group is the largest independent distributor of engineering products and consumables in the United Kingdom. The group currently employs over 900 people and current turnover £150M, through a network of 46 plus branches across the UK.
Hayley Group are currently seeking experienced branch managers to join their AMS branches located in Derby, Alfreton and Burton.
The ideal candidate will have MRO experience, be motivated and have a passion for customer service.
Working Hours: Mon – Fri 8.30am – 5.30 pm 1:4 Saturday Mornings. Additional working hours may be required during busy periods.
Roles & responsibilities:
The efficient response to incoming phone enquiries and orders Dealing with customers and suppliers face-to-face and on the phone Build rapport with customers, establishing credibility when providing product and service information Prompt follow-up on customer enquiries not immediately resolved To utilise Hayley bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation. Work with management/colleagues to identify improvements to services and products Sales & purchasing admin support including accurate filing and retrieval of documentation To undertake other similar or associated duties as may be assigned to you
Knowledge & Skillsrequirements:
Customer service experience MRO experience Proficient in basic computer applications (Excel, Outlook & Word) Professional level verbal and written communication skills Customer focused, driven to provide consistent high level of service Problem solver and solution provider Takes personal responsibility for timely and accurate fulfilment of customer requirements Flexible working approach to ensure deadlines are achieved. Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required Able to priorities’ a varied workload to meet operational demands Willing and able to learn about and support new products Must be comfortable working as part of a team environment
On offer is a competitive salary and the opportunity to work with a progressive employer, where success is recognised and valued.
To apply, please send your CV along with your salary expectations. Please note that your CV will be forwarded to Hayley Group who will be in touch with you directly if they are interested in pursuing your application.