Take the next step in your leadership career by helping shape the future of automotive retail
BMW Group Retail
Working in BMW Group Retail feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds.
This is where to follow a career with the most forward-looking brands in automotive.
Shape the future of automotive retail
Our market is changing, and our customers are too. That’s why we’re dedicated to bringing tomorrow’s driving experience to our customers today. And why we want to create retail experiences that are years ahead of the competitions.
Our cutting-edge showrooms feature eye-catching design and the latest technology, like our ground-breaking AR apps. The challenge is to inspire our sales teams to create new and better customer experiences.
As the bodyshop manger, you will ensure the efficient and profitable operation of the bodyshop department by satisfying customers, enhancing customer relations and to help us constantly deliver a 5-star experience to all our customers. This involves examining sales volumes and monitoring labour sales to ensure achievement of budget for the period, whilst also working with the aftersales manager to review all departmental activities and reporting systems, issues and concerns.
You will develop all members of staff to achieve the highest levels of performance in order to hit individual targets and objectives, as well as improving the quality of customer service and retention.
Additionally, you will maintain relationships with manufacturers, suppliers, statutory representatives and all other contacts, acting as the main point of contact, whilst carrying out a regular review of all pricing policies, labour rates, fleet discounts, parts pricing and other dealership policies.
You will have proven experience working within the motor trade industry and demonstrate excellent communication skills as well as, the ability to think on your feet to drive the business forward.
You will have excellent IT and administration skills and be focused on delivering results whilst meeting customer expectations, setting high standards for quality and can follow instructions and procedures.
Experience with Kerridge/Drive is preferable, and a full driving licence is a must.
Your hard work will be rewarded with a competitive salary, subsidised manufacturer car purchase scheme available to both you and your family, access to use of BMW products, access to bespoke training courses at the state-of- the-art BMW Training Academy and BMW accreditation and certification.