Our client is a leading SaaS organization with offices around the world.
They are now looking for a Administrator / Research to build close relationships with product development, marketing, and care teams, and act as their main point of contact in accessing customers for customer empathy and research purposes.
You will be working with product teams to understand what kinds of products they are building, figuring out who their target customer is, and finding that target customer so the team can build products that better meet the customer’s needs.
Much of the time is spent on the phone with customers & getting to know them and scheduling them to come in and speak with engineers, product managers, researchers, marketing managers, support managers, and designers.
Passion for customer empathy people and research is core for this role! Degree or equivalent experience Experience in some form of recruiting, pipeline building and sourcing , talent acquisition, research, design, research recruiting, or related fields. Ability to work in a fast paced, frequently changing environment while providing superior levels of customer service. Solid project management, information organization, and multi-tasking skills. Must be proactive, take ownership, respond quickly, and have an eye for the details. Excellent written and verbal communication skills. Particularly, friendly and engaging phone demeanor.